Month-on-month trends
Engaged conversations only (912 notification-only threads excluded). Click a legend item to toggle.
Issue mix — volume vs pain
Sort by any column. Red pills = anger hotspots.
Automation opportunity by issue
Green = fully automatable · amber = bot + human action
Overall: 46.1% of conversations were fully automatable, another 49.8% partially — yet bot deflection today is 9.9%.
Repeat contacts per vacation
Engaged chats opened per travelling customer
31.8% of customers opened 2+ conversations. Vacation-level threading + proactive voucher/transfer comms are the fix.
Trippie internal-scaffolding leaks
Chats where the bot exposed tool calls, templates or internal JSON
Accelerating with the new bot rollout — includes one raw booking JSON with passport numbers. Ship output guardrails before scaling deflection.
Commercial link
What poor chat experience is attached to